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Welcome to the Quarterly Shareholder Report where you can check the most significant information about Santander's share and the Group in the fourth quarter of 2022.

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Presidenta

"2022 was another strong year for Santander as we made further progress in growing our customer base profitably, while maintaining a rock-solid balance sheet. As a result, we have delivered earnings per share growth of 23% while growing cash dividend per share by 16%1.

The competitive advantage gained from our in-market and global scale, combined with our diversification and customer focus, has allowed us to grow our customer base by 7 million in the year while achieving double digit growth in revenues and profit, with capital in line with our target. Our teams’ excellence in execution, combined with our rigorous capital allocation, provide a solid foundation for sustainable value creation for all stakeholders going forward.

In 2023, we expect central banks and governments will continue to focus on bringing down inflation. Our team has proven experience in navigating these conditions successfully and we expect revenue growth will continue to offset cost inflation pressures and the anticipated increase in cost of risk. We also expect to continue growing our tangible net asset value per share and dividend per share.

Our focus remains on supporting our customers and transforming our business, leveraging our unique competitive advantages and network further by improving cross-border collaboration, while continuing to ensure efficient capital allocation. We are confident that our customer focus and consistent track record of increasing profitability will drive further growth in 2023 and beyond."

Ana Botín, Banco Santander Executive Chair

(1) Santander’s 2022 shareholder remuneration policy is c.40% payout split in approximately equal parts (cash and share buybacks). Cash dividend per share estimated as 20% of the profit for the year. Implementation of the shareholder remuneration policy is subject to future corporate and regulatory decisions and approvals.

01 | VIDEO EXECUTIVE CHAIR

Find out the year's highlights

Growth
Total customers
160 mn (+7 mn vs 2021)
Profitability
Efficiency ratio
45.8%
Strength
FL CET1
12.04% 

02 | SHARE ACTIVITY

Santander's share price ended 2022 at EUR 2.803 per share

icono la acción

START
EUR 2.941
31/12/2021

icono la acción

MAXIMUM
EUR 3.482
10/02/2022

icono la acción

MINIMUM
EUR 2.324
15/07/2022

icono la acción

END
EUR 2.803
30/12/2022

Key factors shaping share price performance

2022 was characterized by the negative impact of the Russia- Ukraine conflict, strong inflationary pressures, a tightening of monetary conditions by central banks to curb prices, growth slowdown in China due to covid-19 outbreaks and confinements and fears of an upcoming global recession.

Central banks continued with their interest rate rises which began in 2021, albeit more slowly. The European Central Bank set the main interest rate at 2% and indicated that it may exceed 3%. The Bank of England left the official interest rate at 3.5% but could reach 4%. The Fed raised its target rate to 4.25%-4.50%, with plans to raise it to 5-5.25% or even higher.

In this context, the main indices closed the year down despite the strong recovery in the fourth quarter, while the European banking indices closed the year positively, benefiting from higher interest rates. The Santander share closed the quarter with a positive total return of 19.5%, slightly above the 18.5% of the main European banking index, the DJ Stoxx Banks.

The Santander share price ended the year with a negative return of 0.8%, below the Eurozone’s main banking index, EuroStoxx Banks, which was up 1.8% and DJ Stoxx Banks increased 2.5%. The other main indices closed down, MSCI World Banks -9.4%, compared to the -2.0% in the Ibex 35 and -1.1% in DJ Stoxx 50.

EUROSTOXX BANKS: +1.8%      MSCI WORLD BANKS: -9.4%      IBEX 35: -2.0%      DJ STOXX 50: -1.1%      MSCI WORLD BANKS: -9.4%      DJ STOXX BANKS: +2.5%      IBEX 35: -2.0%      EUROSTOXX BANKS: +1.8%      DJ STOXX 50: -1.1%      BANCO SANTANDER: -0.8%      MSCI WORLD BANKS: -9.4%      DJ STOXX BANKS: +2.5%      IBEX 35: -2.0%      DJ STOXX 50: -1.1%      BANCO SANTANDER: -0.8%      EUROSTOXX BANKS: +1.8%      MSCI WORLD BANKS: -9.4%      DJ STOXX BANKS: +2.5%      IBEX 35: -2.0%      DJ STOXX 50: -1.1%      MSCI WORLD BANKS: -9.4%      IBEX 35: -2.0%      EUROSTOXX BANKS: +1.8%      DJ STOXX 50: -1.1%      BANCO SANTANDER: -0.8%      MSCI WORLD BANKS: -9.4%      DJ STOXX BANKS: +2.5%      IBEX 35: -2.0%      DJ STOXX 50: -1.1%      BANCO SANTANDER: -0.8%     

Share price comparison

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31 December 2021 = 100.

of analysts recommend buying or holding SAN shares

69%
Buy

28%
Hold

3%
Sell

EUR 3.95

average target price
of analysts for
SAN shares

Source Bloomberg at 30/12/2022.

03 | SHAREHOLDER BASE

04 | REMUNERATION TO SHAREHOLDERS CHARGED TO 2022 RESULTS

In application of the shareholder remuneration policy for 2022, in November the bank paid a cash dividend of EUR 5.83 cents per share (pre-tax) charged to 2022 results.

In addition, the board approved a first share buyback programme against 2022 results for EUR 979 million that was executed from 22 November 2022 to 31 January 2023. In application of the 2022 AGM resolutions, on 1 February 2023 the board resolved to reduce, subject to the required regulatory authorization from the ECB, the share capital in the amount of EUR 170,203,286, by cancelling the 340,406,572 shares repurchased in the above mentioned buyback programme, representing 2.03% of the share capital. Once the required regulatory authorization is obtained, the share capital will be EUR 8,226,997,506 represented by 16,453,995,012 shares.

The bank's board shall propose to the AGM and disclose on the date of the meeting the final terms of the remaining remuneration to shareholders charged to 2022 results, in line with the current payout policy of approximately 40% of the Group's underlying profit, divided approximately equally between cash dividends and share repurchases.

05 | BUSINESS MODEL

Our business model is based on three pillars

Deepening the relationships with our customers

Top 3 NPS1
in 8 markets

160 mn
total customers

1. NPS – internal benchmark of individual customers' satisfaction audited by Stiga / Deloitte in H2'22.

Local scale and global reach

Top 3 in lending2
in 10 of our markets

2. Market share in lending as of September 2022 including only privately-owned banks. UK benchmark refers to the mortgage market. Digital Consumer Bank (DCB) refers to auto in Europe.

Geographic and business diversification

Balanced profit distribution3

Europe

33%

North America

25%

South America

31%

Digital
Consumer Bank

11%

3. 2022 underlying attributable profit by region. Operating areas excluding Corporate Centre.

06 | RESULTS

Underlying attributable profit 2022

EUR 9,605 mn

In 2022, attributable profit rose to EUR 9,605 million, 18% more than 2021 (+8% in constant euros), a new record.
 

In a year with significant inflationary pressures and tighter central bank monetary policy, we continued to drive our growth strategy focused on creating value for our shareholders. We delivered on this strategy, achieving the financial targets announced at the beginning of the year.

In Q4'22, attributable profit amounted to EUR 2,289 million, lower than in the third quarter due to the DGF contribution in Spain and the Bank Levy in the UK.

In 2022, attributable profit rose to EUR 9,605 million, 18% more than 2021 (+8% in constant euros), a new record.

Underlying profit also amounted to EUR 9,605 million, 11% higher year-on-year (+2% in constant euros) than underlying profit in 2021 (which excluded a net charge for restructuring costs of EUR 530 million).

Quartely performance of underlying attributable profit to the Group*

EUR million
    Constant euros

*Excluding net capital gains and provisions.

Underlying attributable profit distribution by business areas*

Well balanced Group profit.

January - December 2022

(*) As a % of operating areas. Excluding the Corporate Centre.

% change / 2021
EUR million 2022 EUR Constant EUR
Net interest income 38,619 15.7 9.0
Gross income 52,154 12.4 5.9
Net operating income 28,251 13.1 5.0
Underlying profit before tax* 15,250 (0.1) (8.0)
Underlying attributable profit to the Group* 9,605 11.0 2.3
Attributable profit to the Group 9,605 18.2 8.5
*Excluding net capital gains and provisions.

07 | ACTIVITY

Customers and digitalization:

  • Total customers amounted to 160 million, +7 million compared to last year.
  • Loyal customers reached 27 million, 8% higher year-on-year.
  • We now have 51 million digital customers, an 8% increase since 2021. In 2022, 55% of sales and 80% of transactions were made through digital channels.

Total customers

millions

grafico1

Loyal customers

millions

grafico2

Digital customers

millions

grafico3

Digital sales

% of total sales

grafico4

The increase in customers was reflected in business volumes, which continued to rise both quarter-on-quarter and year-on-year

Excluding the exchange rate impact:

  • Loans and advances to customers remained stable in the quarter and increased EUR 51 billion (+5%) year-on-year, backed by individuals and large corporates.
  • Customer funds were up EUR 68 billion, +4% in the quarter and +6% year-on-year, driven by time deposits growth.

 

Loans to
customers

Customer
funds

Europe

57%

65%

North America

16%

14%

South America

15%

16%

Digital Consumer Bank

12%

5%

% operating areas. December 2022.

% change/ 2021
EUR million 2022 EUR Constant EUR
Gross loans and advances to customers* 1,019,188 5.9 5.3
Customer deposits** 962,011 9.1 8.8
Mutual funds 184,053 (2.1) (5.1)
Customer funds 1,146,064 7.1 6.3
*Excluding reverse repos.
**Excluding repos.

08 | AREAS

2022 vs 2021 Loans
(EUR mn)
Deposits
(EUR mn)
Contribution
to Group's
underlying profit
Underlying
attributable profit
(EUR mn)
Underlying
RoTE1
Europe 579
+3%
643
+9%
33% 3,810
+38%
12.5%
+3.2 pp
North America 157
+9%
136
+14%
25% 2,878
-14%
20.5%
-3.6 pp
South America 152
+10%
123
+5%
31% 3,658
+1%
25.1%
-1.1 pp
Digital Consumer Bank 125
+9%
59
+7%
11% 1,308
+12%
14.4%
+1.3 pp

Note: YoY changes in constant euros.
(1) Adjusted RoTEs: adjusted based on Group’s deployed capital calculated as contribution of RWAs at 12%. Using tangible equity, RoTE is 9.3% for Europe, 11.1% for North America, 18.8% for South America and 13.7% for DCB.

09 | CUSTOMERS AND ESG

Our actions are enabling us to deliver on our customer and digital targets while supporting the transition to a green economy

Customer centric


2022

YoY



Total customers


160 mn


+7 mn



Loyal customers


27 mn


+8%



Digital customers


51 mn


+8%



Digital transactions


80%


+4 pp

Our ESG approach is embedded
in all our businesses

SCIB

Green
finance1

c.EUR 91 bn

Project finance Renewables2

#2
global leader

Consumer businesses

Electric vehicles

EUR 4.8 bn

Rest3

EUR 0.3 bn

WM&I

Socially responsible investment AuMs4

EUR 53 bn

Innovative
Partnerships:

(RED) & Innoenergy

Note: 2022 provisional ESG figures. New business in 2022, unless stated otherwise.
(1) Cumulative since 2019. Public target of EUR 120bn by 2025 and EUR 220bn by 2030.
(2) According to Infralogic Dec-22.
(3) Includes bicycles, solar panels, electric chargers, green heating systems, etc.
(4) AuMs classified as Article 8 and 9 funds (SFDR) from SAM, plus third-party funds and other ESG products according to EU taxonomy from Private Banking. We apply equivalent ESG criteria to SAM's funds in Latin America.

Supporting our teams, strengthening our culture and promoting financial inclusion

Teams & Culture


Women in senior positions1
(30% 2025 target)



c.29%



Global eNPS2


54
(16 higher than
companies average)



Equal pay gap


c.1%

Social & Governance

Financial inclusion ahead of targets



Financially empowered people since 2019


>10 mn



Microcredits (LatAm)


>EUR 900 mn

Corporate Governance



Board gender composition


40%
women

Note: 2022 provisional figures.
(1) Senior positions make up 1.2% of the total workforce.
(2) Employee net promoter score. According to external benchmark Workday Peakon Employee Voice.