ACTIVITY
Customers
The Group continued to boost the relationship with customers and increase digital activity:
- In the current environment, digital penetration is accelerating. We reached almost 40 million digital customers (+15% year-on-year), mobile customers exceeded 32 million (+5.8 million in 12 months) and digital sales represented 47% of total sales in the quarter (36% in 2019).
- Loyal customers rose nearly 1 million year-on-year, with growth both in individuals and corporates.
Digital customers
Millions
Digital sales
% of total sales
Santander maintained its business growth across the board
- In the second quarter, the Group continued to provide significant financial support to customers to help them overcome the consequences of the pandemic.
- We are starting to see signs of normalisation in lending trends with mortgage and consumer lending recovering in June. The SME and corporate segments, backed by government-guaranteed programmes, and CIB decreased from the peak in April.
- On a year-on-year basis, strong negative exchange rate impact (-5/-6 pp). In constant euros, gross loans and advances to customers (excluding reverse repos) grew 6% and customer funds (excluding repos) rose 7%, both with the 10 core markets growing, except customer funds in Spain.
Note: Jun-20 changes in constant euros. Loans and advances to customers excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds.
Business distribution by markets
% operating areas. June 2020EUROPE
| Loans to customers | Customer funds | |
|---|---|---|
| SPAIN | 23% | 33% |
| SCF | 11% | 4% |
| UK | 27% | 22% |
| PORTUGAL | 4% | 4% |
| POLAND | 3% | 4% |
| OTHER EUROPE | 5% | 3% |
NORTH AMERICA
| Loans to customers | Customer funds | |
|---|---|---|
| USA | 11% | 9% |
| MEXICO | 3% | 4% |
SOUTH AMERICA
| Loans to customers | Customer funds | |
|---|---|---|
| BRAZIL | 7% | 10% |
| CHILE | 4% | 4% |
| ARGENTINA | 1% | 1% |
| OTHER SOUTH AMERICA | 1% | 1% |
 SANTANDER GLOBAL PLATFORM |
Customers funds 1% |
Activity
EUR million| % change vs H1'19 | |||
|---|---|---|---|
| H1'20 | EUR | Constant EUR |
|
| Gross loans and advances to customers* | 909,098 | 1.1 | 6.2 |
| Customer deposits** | 806,350 | 3.4 | 8.5 |
| Mutual funds | 152,040 | (12.8) | (0.8) |
| Customer funds | 958,390 | 0.5 | 6.9 |
**Excluding repos.