Since the beginning of the crisis we have been monitoring the situation and activated all of the protocols. We have implemented specific measures to support our stakeholders.
The first priority has been to protect their health in corporate buildings and branches, with selective opening, special times and enhanced hygiene measures. Today we have more than 110,000 employees working remotely.
We are very close to our customers to help them. We have supported companies via lending, and individuals via repayment holidays, facilitating pension collection, etc. In addition, we are strengthening digital channels and contact centres.
We have allocated EUR 100 million to help meet the most urgent needs and support the most vulnerable groups of the population.
We believe that the best way to support our shareholders is to prioritise the health and safety of our employees, to help customers and society and to ensure business continuity.