At the peak of the pandemic, we redefined our way of working, reaching more than 110,000 employees working from home. We continued to gradually return to the usual workplaces in some countries, always following the recommendations of local governments and based on three pillars: development and implementation of health and safety protocols, prioritisation and monitoring the health status of our employees, and tracking and tracing (through health apps).

We have supported more than 6 million customers, providing liquidity and credit facilities for businesses facing hardship as well as facilitating payment deferrals and payment holidays in many of our markets. In addition, we adapted the branch network to each situation, ensuring continuity of service.  Currently, around 93% of our branches are open.