ACTIVITY

Customers

The Group continued to boost the relationship with customers and increase digital activity:
  • Digital penetration maintained an upward trend. We have more than 41 million digital customers (+5 million year-on-year), mobile customers reached more than 34 million (+5.9 million in 12 months) and digital sales up to September represented 44% of total sales (36% in 2019).
  • Loyal customers rose 1 million year-on-year, with growth both in individuals and corporates.

Digital customers
Millions

Digital sales
% of total sales

Santander maintained its business growth across the board
  • In the third quarter, the Group continued to provide the necessary financial support to customers to help them overcome the consequences of the pandemic.
  • We continued to see signs of normalisation in new lending trends in the quarter, with mortgage and consumer lending recovering and reductions in the SME and corporate segments, due to the sharp growth recorded when the pandemic started and the lower need for liquidity.
  • In volumes, strong negative exchange rate impact (-6/-7 pp) year-on-year. In constant euros, gross loans and advances to customers (excluding reverse repos) grew 5% and customer funds (excluding repos) rose 8%, both with all markets growing.

 

Note: YoY changes in constant euros.

Business distribution by markets

% operating areas. September 2020

EUROPE

Loans to customers Customer funds
SPAIN 23% 33%
SCF 11% 4%
UK 27% 23%
PORTUGAL 4% 4%
POLAND 3% 4%
OTHER EUROPE 5% 3%

NORTH AMERICA

Loans to customers Customer funds
USA 11% 8%
MEXICO 3% 4%

SOUTH AMERICA

Loans to customers Customer funds
BRAZIL 7% 10%
CHILE 4% 4%
ARGENTINA 1% 1%
OTHER SOUTH AMERICA 1% 1%

  SANTANDER GLOBAL PLATFORM Customers funds 1%

 

Activity

EUR million
% change vs 9M'19
9M '20 EUR Constant
EUR
Gross loans and advances to customers* 890,047 (1.1) 5.2
Customer deposits** 801,932 3.3 9.1
Mutual funds 155,479 (11.9) 1.1
Customer funds 957,411 0.4 7.8
*Excluding reverse repos.
**Excluding repos.