Local scale and leadership. Worldwide reach through our global businesses (SCIB and WM&I).
1. Market share in lending as of September 2020 including only privately-owned banks. UK benchmark refers to the mortgage market.
Unique personal banking relationships strengthen customer loyalty
2. NPS – Customer Satisfaction internal benchmark of active customers’ experience and satisfaction audited by Stiga / Deloitte.
Our geographic and business diversification makes us more resilient under adverse circumstances
3. 2020 underlying attributable profit by region. Operating areas excluding Corporate Centre and SGP.
Despite the health crisis, we have fulfilled our purpose – to help people and businesses prosper – while delivering for all our to stakeholders.
Our purpose
To help people and businesses prosper.
Our aim
To be the best open financial services platform, by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.
Our how
Everything we do should be Simple, Personal and Fair.